Bartercard Blog: Customer Service Experience
By: Bartercard Australia More often than not, you will hear people talking about customer service wherever people are and more often than not, they are negative. Indeed, it is not every day that a company would gain positive comments regarding the company’s good service despite several positive experiences from the customers. As they say, people will always talk about negative things but they are quiet when it is positive. Sprout Social Index proved this when they released their research on the customer service call-out culture in the third quarter of 2017 called “ Call-Out Culture: People, Brands, and the Social Media Power Struggle ”. It was revealed that 92 percent of customers will call a customer service department on their poor service or performance while a certain percentage tend to not provide positive feedback when it is due. In today’s blog, I will talk about how a former skeptic of Bartercard gave credit to the excellent customer serv